Frequently Asked Questions

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Are there education/training modules available?

Sure - if you want to access user guide by downloading IBTRADE MT4 and clicking on Help Menu on the platform.
You also can have a broker walk you through IBTRADE MT4 over the phone or sign up for a live webinar.

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What analysis tools are offered?

Over 80 indicators come on our trading software and we offer a variety of other tools with our account packages including exclusive reporting on Prosticks and Ichimoku charting directly from Prosticks® analysts. At its core is the concept of the Modal Point® which calculates the most frequently-traded price within a certain time frame inside a modified candlestick chart.

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What do I do if I get the message "You are already registered with another demo user"?

You have had a demo account in the past, and most likely it has expired. If you are looking to have it extended you will need to talk to a forex specialist.

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I'm having some issues logging in to IBTRADE. What do I do?

If you are having login issues, contact our technical support here

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Which currencies are accepted by IBTRADE and can I pay in a currency other than my IBT account base currency?

IBTRADE accepts any currency we trade, but there's a conversion fee if your deposit is in a currency other than your base currency. Base currencies are: USD, JPY, EUR, AUD, CHF, GBP, CAD and PLN.

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Are there costs involved with having my account deactivated?

No, there are no costs associated with deactivating or reactivating your live account.

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Can the account be deactivated then reactivated at a later date?

Yes, we are able to deactivate your live account. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.

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How do I deactivate and reactivate my live trading account?

To deactivate and reactivate your live trading account, simply contact us online or by phone or fax to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence.

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